Frequently Asked Questions

Shipping & Delivery

When will my order ship?

Orders are processed within 1–2 business days. In rare cases, processing may take up to 3 business days during high-volume periods.

How long does delivery take?

Standard delivery typically takes 7–14 business days, depending on your location within the United States or Canada.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive an email with your tracking number and carrier details.

Do you ship internationally?

At this time, we ship within the United States and Canada only.

Refunds & Order Issues

What is your refund policy?

We offer refunds within 30 days of delivery through our refund request process. Due to hygiene and personal-use considerations, we do not offer traditional returns or exchanges.

How do I request a refund?

Contact support@officialnurtura.com with your order number and reason for your request. Our team will review your request and guide you through the next steps.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, contact us within 48 hours of delivery with:

• Your order number

• A clear photo showing the issue

We’ll resolve the issue as quickly as possible.

Order Help

I entered the wrong address — can it be changed?

If your order has not yet shipped, we may be able to update the address. Please contact us as soon as possible.

Can I cancel or change my order?

If your order hasn’t shipped, changes may be possible. Once an order has shipped, it can no longer be modified.

My order says delivered, but I didn’t receive it.

Please check with neighbors or your local carrier first. If the issue persists, contact our support team and we’ll assist you.

Product Use & Care

How do I use Nurtura products?

Each product includes clear usage instructions on its product page and/or in the packaging. Always follow the provided guidance.

Are your products suitable for regular use?

Most products are designed for regular use unless otherwise stated on the product page. Refer to individual product details for recommended use.

Can I use multiple Nurtura products together?

Yes. Many customers use multiple devices or skincare products together. When combining products, follow the instructions provided for each item.

Do your products require setup?

Some devices may require light setup (charging, positioning, or strap adjustment). Setup instructions are included with each product.

How should I care for my products?

Follow the care and cleaning instructions listed on the product page. Proper storage and handling help maintain performance and longevity.

Safety Information

Are Nurtura products safe to use?

Our products are designed for consumer, at-home use and general wellness or cosmetic purposes. They are not medical devices.

If you have sensitivities or concerns, review product details carefully or contact us before purchasing.

Are your products suitable for all skin types?

Most products are designed for general use. If you have sensitive skin, we recommend patch testing skincare products and reviewing device instructions carefully.

Do your products replace professional or medical advice?

No. Nurtura products are intended for general wellness and cosmetic use only and are not a substitute for medical or professional guidance.

Can I use your products if I have a medical condition?

If you have a medical condition, are pregnant, have photosensitivity, or are under professional care, consult a qualified provider before using red or infrared light devices or introducing new skincare products.

Are there age restrictions?

Products are intended for adult use unless otherwise stated on the product page.

Contact & Support

How can I contact Nurtura?

Company Name: Nurtura
Address: 5900 Mavis Road, Suite 1001, Mississauga, ON L5V 2P5, Canada
Email: support@officialnurtura.com
Phone: +1 (437) 475-1113

Support Hours:
Monday–Friday, 9:00 AM – 6:00 PM (EST)

We typically respond within 24–48 hours.