When will my order ship?
Orders are processed within 1–2 business days. 3 if there is any delays
How long is delivery?
Standard delivery typically takes 7–14 business days depending on your location.
Do you offer tracking?
Yes. Once your order ships, you will receive an email with your tracking number.
What is your return policy?
We accept returns within 30 days of delivery. Products must be in original condition.
How do I request a return?
Contact our support team at support@officialnurtura.com with your order number and reason for return, and we’ll guide you through the process.
Do you offer exchanges?
Health, wellness, and personal-use items generally cannot be resold once shipped. To comply with industry standards, we do not accept exchanges or even refunds for that matter. We only comply with refunds within 30 days.
I entered the wrong address — can I change it?
If your order has not shipped yet, we can update your address. Contact us as soon as possible.
My order says delivered but I didn’t receive it.
Check with neighbors or your local carrier office. If you still need help, reach out to our team.
Where can I find my tracking information?
Tracking details are automatically emailed once your order has shipped.
How do I use your products?
Each product includes simple instructions on its page. Use as directed and adjust to your personal comfort or routine.
Are your products suitable for daily use?
Most items can be used daily unless otherwise stated. Refer to the product details for recommended frequency.
Can I use multiple products together?
Yes, many products can be used as part of a routine. If layering skincare or combining tools, follow the instructions provided for each item.
Do your products require setup or assembly?
Some items may require light setup (such as adjusting straps, charging, or positioning). Instructions are provided with each product.
Are the materials skin-friendly?
Our products are designed with comfort in mind. Material details and care instructions can be found on each product page.
Are your products safe for all skin types?
Most products are made for general use. If you have sensitive skin or specific concerns, consider patch testing or consulting a professional.
Do your products replace professional advice?
No. Our products are for general wellness and personal comfort. They are not substitutes for medical or professional guidance.
Can I use your products if I have a specific condition?
If you have a medical condition or are under professional care, consult a qualified provider before adding new tools or products to your routine.
Are there any age restrictions?
Products are designed for adult use unless the product page states otherwise.
How should I care for the products?
Always follow the care instructions on the product page. Proper cleaning and storage help maintain quality and longevity.