At Nurtura, we aim to deliver a smooth, transparent, and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and tracked.
All orders are processed within 2 to 5 business days after payment is confirmed. Processing times may be slightly longer during high‑volume periods, holidays, or promotional events.
You will receive an email confirmation once your order has been successfully placed.
We currently ship to the United States and Canada.
Typical delivery windows:
United States: 2 to 5 business days to fulfill, then 1 to 4 business days to deliver (so about 3 to 9 business days total).
Canada: 2 to 5 business days to fulfill, then 3 to 5 business days to deliver (so about 5 to 10 business days total).
Delivery times may vary depending on your location, carrier volume, and customs processing.
At this time, Nurtura does not offer international shipping outside of the United States and Canada.
If you attempt to place an order from a country outside our supported regions, the order will not be processed. We are actively exploring international expansion and will update this policy as soon as additional regions become available.
We offer Free Shipping on all orders, with no minimum purchase required.
There are no hidden fees or surprise charges at checkout.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to follow your package’s progress.
Tracking updates may take 24 48 hours to appear after dispatch.
While most orders arrive on time, delays may occur due to:
Customs inspections
Weather conditions
Carrier backlogs
High‑volume seasons
If your order has not arrived within 10 business days, please contact us, and our team will assist you promptly.
Please ensure your shipping address is accurate at checkout. Nurtura is not responsible for delays or lost packages caused by:
Incorrect addresses
Missing apartment/unit numbers
Failed delivery attempts
If a package is returned to us due to an address issue, we will contact you to arrange reshipment.
If tracking shows your package as delivered but you have not received it, please:
Check with household members or neighbors.
Verify the delivery location.
Contact the carrier directly.
Afterward, reach out to us — we will do our best to help, but Nurtura is not responsible for packages marked as delivered.
We ship using trusted carriers based on your location and order size. These may include:
Canada Post
UPS
FedEx
USPS (for U.S. deliveries)
Carrier selection is optimized for speed, reliability, and tracking support. You’ll receive a tracking number once your order ships, regardless of the carrier used.
Our support team is here to help with any shipping concerns.
Company Name: Nurtura
Email: support@officialnurtura.com
Phone: +1 (437) 475 1113
Address: 5900 Mavis Road, Suite 1001, Mississauga, ON L5V 2P5 Canada
Hours: Monday–Friday, 9 AM–6 PM EST
We’re committed to making your experience with Nurtura transparent, safe, and trustworthy.