Nurtura dietary supplements are covered by our 60-Day Money-Back Guarantee for eligible first purchases of a product.
If you are not satisfied with your first purchase, contact us within 60 days of purchase at support@officialnurtura.com.
Eligible first purchases are protected by Nurtura's 60-Day Money-Back Guarantee. Depending on the circumstances, a physical return may or may not be required.
Please contact Nurtura Support before attempting to return any product. Do not mail a product to any address without receiving return authorization from us first.
For unopened products that are eligible for return, customers may be responsible for return shipping unless the product arrived damaged, defective, incorrect, or another applicable circumstance requires otherwise.
Opened or partially used supplement claims under our 60-Day Money-Back Guarantee will be reviewed individually and may not require a physical return.
We may request photographs of the product, packaging, Supplement Facts panel, lot number, or other reasonable information necessary to verify a claim.
Refund eligibility is limited to the first purchase of a specific product and one approved guarantee claim per customer per product. Additional purchases of the same product may not qualify under the satisfaction guarantee.
This policy ensures every customer can try our supplements risk‑free while maintaining fairness across all orders.
All Nurtura orders ship free to the United States and Canada. Because we do not charge shipping fees, there are no shipping costs to refund. Refunds apply to the product cost only.
If a shipment cannot be delivered due to an incorrect address, failed delivery attempts, or if the package is refused:
We can reship the order to an updated address at no additional shipping cost, or
We can issue a refund for the product cost only.
Since shipping is free, no shipping fees are deducted. For USA and Canada orders, no additional carrier or customs fees apply.
Orders can be cancelled only if they have not yet entered processing. Once an order is being prepared for shipment, it cannot be cancelled. If your order has not begun processing, we will issue a full refund including shipping.
If tracking shows your package as delivered but you didn’t receive it:
Contact the carrier first.
Then reach out to us — we’ll assist however we can. Please note: Nurtura is not responsible for packages marked as delivered.
To request a refund or get help with your order, contact our support team:
📩 support@officialnurtura.com
We’re here to help and committed to ensuring you have a positive experience with Nurtura.
Our support team is here to assist with any concerns.